Reports to: Lead Housekeeper/General Manager
A Housekeeper is responsible for taking care of the Mansion and Inn building’s general cleanliness to provide tidy and sanitary amenities to guests and residents. Their duties include cleaning floors, making beds and dusting surfaces throughout the property. A Housekeeper needs to clean the work area to the standards of their employer. This requires attention to detail, physical strength and the stamina to work long shifts.
- Answer immediately to request from guests, as well as from other departments.
- Load cart with supplies such as linens and supplies and move it to the required area.
- Enter guest rooms by adhering to proper procedures and ensure they are vacant.
- Replace used amenities in guest rooms.
- Provide clean linens and terry for dirty ones.
- Fold terry, make beds, and ensure bathrooms are clean.
- Take away, room service items, dirty linen, and trash.
- Perform check on all room appliances to ensure they are in good working condition.
- Adjust furniture, desk items, and appliances when necessary.
- Dust furnishings and walls and remove marks from them.
- Adhere to all safety, security, and company procedures and policies.
- Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor.
- Successfully complete training and certification programs in safety.
- Ensure flammable materials are properly stored.
- Keep personal attire clean and make sure to always appear professional.
- Keep proprietary information confidential.
- Ensure company standards are followed in welcoming and acknowledging all guests.
- Expect service needs of guests and provide them even before called upon to do so.
- Provide assistance to guests with disabilities.
- Use professional language in communicating with guests and other people.
- Provide support to team to achieve common goals.
- Maintain quality standards and expectations.
- Genuinely appreciate and thank guests for their visit.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
- Possess high school diploma or its equivalent educational level
- Previous cleaning experience may be an advantage sometimes, but not generally required
- Strong ability to follow verbal instructions
- Strong knowledge of cleaning supplies and procedures
- Ability to work independently without direct supervision
- Attitude and ability to work as a part of the entire Mansion & Inn team
- While performing the duties of this job, the employee is frequently standing, walking, listening, balancing, reading and speaking.
- Frequently walking distances of 10 to 30 ft., between various areas of restaurant. Frequently walking distances up to 500 ft.
- Frequently using wrist motion, dexterity, and eye-hand coordination, reaching, twisting and balancing.
- Frequently carrying up to 35 lbs.
Work performed indoors and outdoors with occasional hot and cold temperature changes. Employee will be required to stand on concrete or decking floors, tiles/mats and walk on uneven or wet surfaces. Employee may be exposed to secondhand smoke and kitchen odors. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
